Refund Policy
Last updated: August 14, 2026
We want you to feel completely confident in your purchase. This page explains exactly how refunds work for our digital products, and how to reach us if you ever need help.
Digital products & instant delivery
Everything we sell is a digital product: the casting and finishing method, scent blend collections, printable planners, calculators, labeling checklists and bonus materials delivered as downloadable files. There are no physical items, no materials and nothing is shipped. As soon as your payment is confirmed, you receive instant access to your files on the confirmation screen and by email, with lifetime access on your phone, tablet or computer.
7-day money-back guarantee
We stand behind the kit. If you're not satisfied with your purchase for any reason, request a full refund within 7 days of your purchase date, no questions and no friction. Just email us and we'll take care of it. You keep what you've downloaded, and we part as friends.
How to request a refund
Email us at ask@digitalmaterials.store within 7 days of your purchase and include:
- The email address you used at checkout
- Your order number (from your confirmation email)
We review and process every refund request within 2 to 3 business days. Approved refunds are issued to your original payment method; depending on your bank or card provider, it may take a few additional days for the funds to appear on your statement.
Trouble accessing your files?
If your download link doesn't work, a file appears corrupted, or you have any trouble accessing your purchase, contact us first. In most cases we can fix access issues within minutes and get everything to you right away, and if we can't, you're fully covered by the money-back guarantee above.
Materials, fragrance and local rules
We sell instruction, not materials. Casting powder, molds, fragrance oils and packaging are bought separately from your own suppliers, and we are not responsible for those purchases. Safety, classification and labeling requirements for scented products vary by country and by product, so nothing we publish is legal, regulatory or safety advice. Always follow the safety data supplied with any material you use and confirm the rules that apply to your finished product before you sell it.
Before you open a dispute
If something isn't right, please reach out to us first at ask@digitalmaterials.store. We're a small team that cares about your experience, and we can almost always resolve any issue faster than a bank dispute, usually the same day. Give us the chance to make it right.
Contact us
Questions about your order or this policy?
Email ask@digitalmaterials.store and we'll get back to you, typically within one business day.